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Fix an account that needs you

When an account's sign-in runs out, it stops sending and receiving until you sign in again. It takes a minute.

Updated 5 steps

Steps

  1. Open Channels in the sidebar. Need attention at the top counts the accounts to fix.
  2. Find the account marked Reconnect needed or Error.
  3. Choose Sign in again on its card.
  4. Sign in on the channel's own screen, the same way you connected it the first time. For WhatsApp and Telegram, scan the new QR code.
  5. Choose Refresh at the top of the page.

What you will see

The account shows Connected again, and its messages start arriving in your inbox.

The Channels page: connected accounts, accounts that need attention and channels at the top, then each channel's accounts with Inbox and Settings buttons.
The Channels page: connected accounts, accounts that need attention and channels at the top, then each channel's accounts with Inbox and Settings buttons.

Good to know

  • While an account needs attention, a campaign on it pauses and says why.
  • Still stuck? Email info@bluetier.ai and say which account it is.
Connect a channelConnect your accountsDisconnect an accountTroubleshootingStart, pause or resume a campaignLinkedIn campaigns
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Still stuck?Contact support at info@bluetier.ai and the BlueTier team will help.

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